Friday, August 15, 2008

Phillipinos & Dish Network


Phillipino's and Dish Network: a bad combination! A lot like oil and water. Now, I have no beef against most Phillipino's. My sister served a mission there and loved them and I've never personally had a problem with them. It's when they started messing with Dish Network that I got a bad taste in my mouth. We had the roof re-done so the Dish Network satellite was removed and then replaced and consequently no longer gets a signal. We've been desperately waiting for 2 weeks to get a technician out here so that we can watch the Olympics (we are HUGE fans!). Yesterday was the golden day that we had all been eagerly anticipating for 2 weeks. Our appointment was an 8-12 pm window. No show! I called at 12:15 and they said they would have someone there by 1:30 (when I had to leave). No show! I get a babysitter to come sit at the house and watch my kids so we don't miss the technician. Arrive home at 5:00. No show! Irate and furious!!!! I call again and I'm told they're in my area and will be there soon. So, Mom cancels our dinner appointment so she doesn't miss them. No show!! I call again at 7:30 and am assured that a technician is on his way. I tell them they're liars. Let's just say I forgot for a little while to be Christ-like. No show!! I finally call when it's pitch black and 9:00 and tell them I simply want them to admit they're lying and re-schedule me for the morning. They tell me they're next available appointment isn't until Sept 2! No way! I talk to the manager and he tells me that a technician reported that they came and we weren't home. What?? I just sat at home, or had someone here, for 14 hours waiting for that technician and I promised them we were home. They described our house and we realized that they went to our neighbors across the street who haven't lived in their home for 3 years. We have a stinking spotlight on our address--how can they miss it?? Then Dad gets on the phone and the flood of anger opens. He assures the man that nobody in the Phillipines can help us get a technician here in Brooks, GA. He demands an American # which they won't actually give him but they eventually connect him to. Poor Leo Avalos-our American equivalent of worthless help. We had about an hour long shouting match which he used to try desperately to prove that I wasn't Jennefer Tasker (which, I know, I'm not but he didn't know that)! Then he heard another mouthful from my Dad who assured him that he would forever be in my Dad's consulting presentations as the world's worst customer service rep ever! I actually started to feel bad for the villianious Dish Network because they were really getting it! Long, long and very frustrating story made short--we've been assured that there is a technician coming today at 4...do I believe them? Not for a second...but I'll let you know!!

7 comments:

Jen said...

AARGH!!!! We had issues with AT&T and our internet when we moved in too, but it wasn't solely their fault. But, that frustration is so thick that it makes you want to cry. In fact, I'm pretty sure that I did cry. Good thing that your Dad was there!

Abbynormal said...

Ohhh the promises they make. I'm sorry man, they're coming. Just keep putting that out there.

The Child Family said...

that is so funny, in a very frustrating, overwhelmingly rude kind of way. I'm sorry you missed the golden day. Not to sound weird, but what is that anyway? I enjoy the Olympics, but we don't have TV so i have no clue what's going on. How's pregnancy??

Rachel said...

oh my freaking annoying!! I wouldn't want to be on the other side of a Jewkes rant (especially when Dad is involved!). :) :) Hope it got fixed for you all!

Grant and Shalie said...

The things we do for entertainment :) Hope you got to watch the olympics today!

Lindsey said...

I'm dying to hear whether or not they ever came!!!! If so, I hope you jumped out from behind a tree and maced them or something.

rebabell said...

Drama-rama! I'm glad you/Dad/whoever else was around gave them an earful.